ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials


In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and ebooks.

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

What the 95-page Assertiveness and Influencing ebook covers


Ebooks are available in 2 formats: PDF format version for one-person use or MS Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Assertiveness and Influencing ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.


Business interactions occur almost every minute of the working day: conversations with a colleague; phone call from a customer; department meetings; delivering a presentation or selling products.

These interactions have an ‘outcome’ – something gets done or agreed, either for you, for the other party, or mutual beneficial for both. However it is not just what is achieved, it’s how it’s achieved: how you approach the situation; the words you use; the body language you exhibit; how you influence or persuade the person. It’s also about how you feel about yourself afterwards. This e-book concentrates on the skills of the how, in other words the assertiveness and influence.

If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What can I do?” then you’ll find this e-book invaluable! The tips and techniques covered will even help manage relationships at home too!


Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). To be invoiced for payment or pay by cheque, download an order form from Terms of Business page. Our materials are subject to our Terms of Business. Please read prior to purchase.

PDF Version: £7.20 (inc V.A.T.) for one-person use. Copyright restrictions apply.

MICROSOFT WORD Version: £120.00 (inc V.A.T.) for multiple copying/ permission to amend content/ permission to host on organisation’s website/intranet. Ideal for corporate organisations to make available to a number of staff.

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Preview ebook

Assertiveness and influencing e-book