ABC Training Solutions
training delivery. design and materials


Click for lots of resources including slides, trainer notes and handouts

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

Blog

Download any of our blogs below and circulate as e-learning to staff.


Influencing


10 Ways to Avoid Wrong Communication at Work


Dos and Don’ts of Emailing


Preparing to Influence


10 Influencing Tactics


Work on Progress Tasks to Get Noticed



Management Skills


Staff Performance: Skill & Will


Disciplinary Preparation avoids Trouble down the Line


Effective Disciplinary Interviews


Theft is Theft - so sack ‘em, right?


Feedback from the Moon


Come on if You Think you’re S.M.A.R.T. Enough!


Delegation - Passing the Buck


20 Reasons why people Should Join Us


W.A.S.P. Interviewing


Recruitment Interviewing via Skype


5 Choices in Task Management


Questioning - the T.E.D. Way


Questioning - Funnelling in Interviews


Appraisal - A Time to Grovel & Lick?


He said What - 10 things to avoid saying about employees


Assessing Performance - the Devil’s in the Detail


10 Tips to Facilitate Conflict


Conflict - Intervene or Not?


Starting a Presentation the I.N.T.R.O. Way



Time Management


12 Time Management Tactics


12 more Time Management Tactics



Customer Service


Customer Service - Feel the Love!


Building Trust & Rapport


4 Myths of Customer Service


Dealing with Irate Customers



Business Quotations Top 10


Customer Service


Communication


Inspirational Leadership


Training & Development


Self Belief


More Self Belief

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Training material for YOU to deliver