ABC Training Solutions
training delivery. design and materials

Click for lots of resources including slides, trainer notes and handouts

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.


Download any of our blogs below and circulate as e-learning to staff.


10 Ways to Avoid Wrong Communication at Work

Dos and Don’ts of Emailing

Preparing to Influence

10 Influencing Tactics

Work on Progress Tasks to Get Noticed

Management Skills

Staff Performance: Skill & Will

Disciplinary Preparation avoids Trouble down the Line

Effective Disciplinary Interviews

Theft is Theft - so sack ‘em, right?

Feedback from the Moon

Come on if You Think you’re S.M.A.R.T. Enough!

Delegation - Passing the Buck

20 Reasons why people Should Join Us

W.A.S.P. Interviewing

Recruitment Interviewing via Skype

5 Choices in Task Management

Questioning - the T.E.D. Way

Questioning - Funnelling in Interviews

Appraisal - A Time to Grovel & Lick?

He said What - 10 things to avoid saying about employees

Assessing Performance - the Devil’s in the Detail

10 Tips to Facilitate Conflict

Conflict - Intervene or Not?

Starting a Presentation the I.N.T.R.O. Way

Time Management

12 Time Management Tactics

12 more Time Management Tactics

Customer Service

Customer Service - Feel the Love!

Building Trust & Rapport

4 Myths of Customer Service

Dealing with Irate Customers

Business Quotations Top 10

Customer Service


Inspirational Leadership

Training & Development

Self Belief

More Self Belief

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Training material for YOU to deliver