ABC Training Solutions
training delivery. design and materials


In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of training material and ebooks.

Bite Sized Training Material

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

What it covers

Courseware consists of comprehensive course notes in Microsoft Word including an 18-point diagnostic questionnaire that can be used with those who deal with external clients/ customers or internal staff. The tool can also be used as a ‘stand alone’ assessment and performance management tool.


The bite sized training starts with a discussion around delegates' own experiences of customer service, highlighting the examples that are most effective when service providers impact on feelings. The customer service diagnostic questionnaire is then introduced and delegates self-rate over 18 different aspects of service, ranging from their level of preparedness to the degree to which they support their colleagues in team working. The course then asks delegates to share their results with training group members who know them best to reflect on their skill sets. Finally delegates formalise what they have learnt and capture thoughts on the supplied action planning form.


N.B.: This tool is also used in our fully designed, ready-to-deliver training material: Exceptional Customer Service.



What you receive

8 pages of comprehensive trainer notes with comprehensive 18 -point diagnostic questionnaire supplied in MS Word. A Copyright Waiver Licence is included so that course material may be adapted to suit your own/ organisational needs.



Duration

Allow up to one and a half hours if used as a succinct training session.



Costs

£36.00 inc 20% VAT complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.


CUSTOMER SERVICE DIAGNOSTIC TOOL


Fully designed, ready to deliver training material for any Trainer to run a bite sized training session in customer service. Copyright waiver licence included to allow you to amend/adapt materials. Product consists of a set of trainer notes, diagnostic tool and debrief to introduce the main aspects of behaviour that contributes to excellence in customer service. It gives visibility to service providers of the main skills and qualities of exceptional service and helps them analyse own skill sets. The product is based on many years of observing people at work and discussing with job holders/ managers the things that differentiate good from exceptional customer service.

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