ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials



Ebooks

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and ebooks.

What the 84-page Customer Service skills ebook covers


















Format

E-books are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Customer Service ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.

CUSTOMER SERVICE


Everyone receives and delivers customer service every day of the week - in shops; hospitals; offices; restaurants; on the telephone to customer service departments; doctors; vets; care homes. Even the quality of support received from internal colleagues and other departments at our workplace can be included.



This e-book helps customer service providers understand the importance of their role and develops essential skills required to deliver superior customer service skills i.e. service that doesn’t just satisfy, it delights! - creating warm feelings in recipient’s minds about the service.

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86


Preview ebook

Customer Service e-book

Costs

Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). To be invoiced for payment or pay by cheque, download an order form from Terms of Business page. Our materials are subject to our Terms of Business. Please read prior to purchase.



PDF Version: £7.20 (inc V.A.T.) for one-person use. Copyright restrictions apply.







MICROSOFT WORD Version: £120.00 (inc V.A.T.) for multiple copying/ permission to amend content/ permission to host on organisation’s website/intranet. Ideal for corporate organisations to make available to a number of staff.




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