ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials



Click for lots of resources including slides, trainer notes and handouts

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

Free Trainer Stuff

Range of handouts and exercises covering best practice in customer service


Dealing with Irate People. Handout


Customer Service. General Handout


Customer Service Examples. Some great examples of exceptional customer service from organisations.


Customer Service Statistics. A collection of data from range of sources


Customer Service Experience. Exercise examining views on excellent and poor customer service. In particular examining feelings


First Impressions Exercise. A one page self analysis exercise


Good versus Exceptional Service Handout


Positive Words and Phrases Handout


The Things People Say or Do! Handout

CUSTOMER SERVICE


© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

Training material for YOU to deliver