ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials



Free Trainer Stuff

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

According to the Radicati Group an estimated 183 billion emails are sent every day. That’s around 2 million emails every second sent by 1.2 billion email users! Moreover, there are an estimated 516 million business email boxes worldwide. That’s a heck of a potential for mis-communication, misunderstandings, angry words, bad feelings and loss of productivity if the messages go wrong.


Communication experts say that email is good for information and confirmation, but  not so good for emotion or persuasion. It is very difficult to convey enthusiasm, empathy or sincerity via email. You can type the words, but one doesn’t get a sense of the way the words are conveyed, and therefore the message can be misinterpreted.


Here are some tips on professional email etiquette.


When sending:


When reading:


EMAIL FRENZY

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

“I know that you understand what you think I said, but I am not sure you realize that what you heard is not what I meant”

RICHARD NIXON