ABC Training Solutions
training delivery. design and materials

In house training at your offices

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

Courses We Deliver


The in house assertiveness at work course provides core knowledge and skills around how to be assertive leading to improved confidence and effectiveness. It demystifies the differences between being assertive and being aggressive at work, helps you understand the impact of your communication on others and provides key tactics and processes in verbal and non-verbal communication. In short, the course helps you get your point across in a polite, respectful, persuasive manner (without feeling guilty).

“Bryan was excellent. Thank you!”

“There were a good variety of exercises and discussions throughout the day. I found it a very interesting course and will use the techniques going forward. Bryan was very friendly and knowledgeable. The handbook was useful and I will keep this for future reference”

“Good course, well presented and informative. Tutor was helpful and made the day enjoyable”

“Enjoyable and engaging assertiveness course introducing many useful skills”


1 day

Target Audience

Anyone who would benefit from being more assertive (or less aggressive) in their dealings with others at work

Course Overview

At the end of the in house assertiveness at work training course, delegates will be able to:

Course Features


Email us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

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In house assertiveness at work course