ABC Training Solutions
training delivery. design and materials


In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and ebooks.

In house training at your offices

Courses We Deliver

EXCEPTIONAL CUSTOMER SERVICE


“A satisfied customer. We should have them stuffed!”  BASIL FAWLTY.


Perhaps this cynical attitude towards customer service is just true of a fictional comedy series. However in today’s increasingly competitive markets, delivering exceptional customer service is increasingly important to differentiate you and your competitors. This course helps customer service providers understand the importance of their role and develop essential skills required to deliver superior customer service i.e. service which doesn’t just satisfy, it delights! - the words used, the way they are used and the actions taken to fulfil our customer expectations.


This in house customer service skills course is aimed at developing service skills, including tackling the more difficult situations – where we need to respectfully say no to our customers or when something has gone wrong in the service chain and we need to turn around an angry, complaining customer.


“Pace was good and the content met our requirements exactly”

“I enjoyed every aspect of the training. It was very valuable”

“It was very good. I will take on board the pointers and develop myself even more”

“Great  customer service training - very knowledgeable and encouraging trainer”

Duration

1 day



Target Audience

All staff who come into contact with customers and clients, both face-to-face and on the telephone. The content can be honed to suit staff in a contact centre



Course Overview

Delegates will cover:



Course Features




Costs

Email us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

In house exceptional customer service course