ABC Training Solutions
training delivery. design and materials


In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

In house training at your offices

Courses We Deliver

RECEPTIONIST SKILLS


“The Receptionist is the most important person in my organisation.”

A CHIEF EXECUTIVE


This Chief Executive understood that her company’s reputation rests on the first impressions gained of the organisation. No other individual is less important than the Receptionist at the front of the building.


The role is very challenging. Receptionists undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Very often it is the ‘unseen’ activities that add to the complexity of the role.


This in house receptionist skills course will help Receptionists understand the importance of their role and develop essential skills required in their effective performance. It enables delegates to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.


“Really enjoyed the course”

“It was nice to reflect on my skill sets”

Duration

1 day



Target Audience

Receptionists



Course Overview

Delegates will cover:



Course Features






Costs

Email us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

In house receptionist skills course