ABC Training Solutions
training delivery. design and materials

In house supervisory skills training course at your offices

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

Courses We Deliver In House


The transition from team member to team leader can be daunting. The relationship with team colleagues change and the skill sets required to perform effectively are different. The in house supervisory skills training course helps both newly appointed and experienced team leaders/supervisors understand their role and trains them how to perform effectively. It provides an overview of the role allowing delegates to discuss challenges faced in performing the role (from how do I feedback in a constructive manner to the effect of going out for a drink with staff on a Friday night!). Using simple tools and management processes the course dissects the day-to-day job and offers tips and pointers to supervise effectively, promoting respect for others but gaining the respect of others.

“Very well presented. Bryan was very knowledgeable. Good handouts”

“On supervisory skills, it was very well explained and Bryan employed good examples”


Staff are often promoted into their first supervisory role and due to lack of time or budget, expected to ‘get on with it’ as if it’s small extension to their previous role, using the same knowledge and skills. However this is far from the case. Not only do they need an additional set of skills to utilise but it is also a fundamental shift in their relationship with staff, particularly if they have promoted from within. This training course helps to establish the ‘role model’ behaviours required of the first line manager, where they now operate on the ‘management’ side of the divide, but often need to straddle the manager-staff line, like a gate-keeper at times.


1 or 2 days, depending on budget and availability of staff

Target Audience

Supervisors,Team Leaders or First Line Managers

Course Overview

We can tailor the key objectives to your specific needs and duration available e.g. condense this course into 1 day. At the end of the 2 day supervisory skills training course, delegates will be able to:

Course Features


Email us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

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In house supervisory skills course