ABC Training Solutions
training delivery. design and materials

In house training at your offices

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

Courses We Deliver


“The trainer was helpful and competent. - Answered all questions with great skill. Enjoyed the course very much””

Bryan has in-depth knowledge of the subject area and delivered it very well”

“Very enjoyable course - interactive and engaging”


1 day

Target Audience

All staff members who use the telephone as part of their duties

Course Overview

Delegates will cover:

Course Features


Email us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

In house telephone techniques course