ABC Training Solutions
training delivery. design and materials

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of training material and ebooks.

Bite Sized Training Material

What it covers

Courseware consists of comprehensive course notes in Microsoft Word including an 18-point diagnostic questionnaire.

The bite sized training starts with a discussion around the meaning of 'leader' and 'manager', using world leaders as models to discuss their approaches. The course discusses how the actions and behaviours of famous leaders translates into supervisors and managers within organisations. The leadership diagnostic questionnaire is then introduced and delegates self-rate over 18 different aspects of their leadership qualities and behaviours. This ranges from their level of emotional resilience to ride the stresses of daily managerial life to their ability to build rapport with every member of the team. Delegates are asked to share results with training group members who know them best to reflect on their skill sets. Finally delegates are encouraged to formalise what they have learnt and capture thoughts on the supplied action planning form.

The session is reflective and participative of delegates who would typically be all levels of supervisors and managers.

What you receive

7 pages of comprehensive trainer notes together with comprehensive 18 -point diagnostic questionnaire supplied in MS Word. A Copyright Waiver Licence is included, so that course material may be adapted to suit your own/ organisational needs.


Allow up to one and a half hours if used as a succinct training session. Alternatively, the questionnaire may be used as a ‘stand alone’ assessment and performance management tool e.g. in a performance review meeting.


£36.00 inc 20% VAT complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.


Fully designed, ready to deliver training material for any Trainer to run a bite sized training session in leadership. Copyright waiver licence included to allow you to amend/adapt materials. Product consists of a set of trainer notes, diagnostic tool and debrief to introduce the main aspects of behaviour that contributes to excellence in leadership. The product is based on many years of observing managers and supervisors at work and incorporates approaches from leadership experts such as Professor John Adair (action centred leadership) and Jack Welch (ex-C.E.O. General Electric).

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