ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials

Click for lots of resources including slides, trainer notes and handouts

Training material for YOU to deliver

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

Free Trainer Stuff

Exercises, tools and handouts:

Absence Management Role Play. Pair of A4 briefs for manager and staff member to role play an absence management / back to work scenario. It has a twist (if the manager is patient enough with the member) written into the worker’s brief.

Conflict Management / Mediation. A 4 page handout of tips and tactics around resolving disputes.

Conflict Management role plays. Set of 3 short role plays set in a veterinary surgery however could be amended to a range of settings.

Leadership Pre Course Reading and Quiz. Short pre-course reading on the nature of leadership with a written quiz to be completed at the start of the course.

Performance Management - Unfolding Situations A & B. Exercise asking delegates to make decisions about given performance issues at work. As the paper is unfolded, delegates get another piece of the story. Good exercise to demonstrate getting all the facts about a situation.

Performance Review: Maintaining Objectivity in Assessment. 2 page handout.

Performance Review Preparation. A useful form to help appraisees prepare for a forthcoming performance review.

Performance Review: Recognising Behaviours Exercise. Number of statements that delegates have to decide whether they represent behaviour or not. A good exercise if developing understanding of competencies.

Motivation Exercise. An individual exercise where delegates rank a series of items in terms of how motivating they are, and what motivates their teams.

Recruitment Interviewing: 20 Reasons why People Should Join Us. A ‘selling’ approach to marketing the company to an interview candidate.

Recruitment Interviewing Ice Breaker. Short, fun exercise to introduce the importance of asking the right questions.

Recruitment Interviewing: Person Specification. Proforma to help identify the skills and qualities required to fit a job being interviewed for.

Recruitment Interviewing: Question Detective. A short fun exercise highlighting open and closed questions. Trainer notes are in the NOTES view of slides

Responsibilities of a first line manager. Handout.

Team Building exercise 1. Fun team building exercise entitled Magic Carpet.

Team Building exercise 2. Individual exercise called ‘Human Bingo’. Excellent as an ice breaker or energiser in a team building day.

Team Building Process Checklist. A 1 page checklist for participants to debrief their performance post- exercise.

Time Management: 70 tips to be a better time manager. Collection of ideas

Time Management: Time Log Process. Proforma to help delegates identify how they occupy their work time. Trigger questions to help the review are included.

Time Robbers exercise. A syndicate exercise using laminated cards and flipchart paper, exploring the biggest time robbers faced by individuals and what can be done to reduce or eliminate the time robber.

Train The Trainer: What Makes a Good Trainer Questionnaire. List of skills/qualities of the effective Trainer with rating system.

Train The Trainer: Guided Discovery and Questioning. Handout.

Train The Trainer: Pre course work. Preparation material for a one-to-one instructional techniques exercise.

Train The Trainer: Task Analysis. Handout .

Train The Trainer: Thinking Styles exercise. A fun exercise to demonstrate the Visual, Auditory and Kinesthetic styles. The trainer notes are in the Notes view of the slides.

Vision Statements. A compilation of over 25 companies’ vision statements.

Waiter Rating exercise Part 1. Set of powerpoint sides with explanatory notes in the ‘Notes’ view. This fun exercise describes assessing behaviours over 5 behaviour levels, using the job of a waiter taking meal orders at a table. A useful exercise to introduce competencies, behaviours and how they may be assessed as objectively as possible.

Waiter Rating exercise Part 2. Set of handouts to go with Part 1 above.


© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86