ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and ebooks.


What the 65-page Receptionist Skills ebook covers


Ebooks are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Receptionist Skills ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.


One Chief Executive said that her Receptionist is the most important person in her organisation. She understood that reputation rests on the first impressions gained in the way the first call is handled to the quality of the greeting of a potential client. No other individual is less important in any organisation than the Receptionist.

Receptionists undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Very often it is the ‘unseen’ activities that add to the complexity of the role.

The ebook will help Receptionists understand the importance of their role and develop essential skills required in their effective performance. A feature is a 26-point diagnostic questionnaire defining the key behaviours required for superior performance in the role.

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

Preview ebook

Receptionist Skills e-book


Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). To be invoiced for payment or pay by cheque, download an order form from Terms of Business page. Our materials are subject to our Terms of Business. Please read prior to purchase.

PDF Version: £7.20 (inc V.A.T.) for one-person use. Copyright restrictions apply.

MICROSOFT WORD Version: £120.00 (inc V.A.T.) for multiple copying/ permission to amend content/ permission to host on organisation’s website/intranet. Ideal for corporate organisations to make available to a number of staff.

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