ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials



In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of training material and ebooks.

Tools and Exercises

What the toolkit covers








Role Play Toolkit contains:


1. Role plays around:



2. Set-up information and Observer Checklists covering:



3. Tips and tactics around the organisation and delivery of role plays in a training setting:



Format

The role play toolkit is supplied in a choice of 2 formats:


1. PDF version. The scenarios can be used ‘straight out of the box’. Multiple photocopying rights no matter how many courses you are running.


2. Microsoft Word version. Copyright waiver rights are included. Role play scenarios may be amended to create situations that exactly fit your organisation’s behavioural situations/ settings.


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ROLE PLAY TOOLKIT


The Role Play Toolkit provides trainers and facilitators with practical role play scenarios for interpersonal and managerial skills training. The role plays encourage participants to practice ‘real life’ business situations and receive detailed feedback from their colleagues.The toolkit is supplied electronically to allow the role play templates to be used as they are presented or, using the Microsoft Word version, amended to further suit the behavioural situations within your organisation. The Role Play Toolkit makes training really ‘come to life’

Costs:

PDF version:

Microsoft Word version:

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© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86


Toolkit Preview

role play,coaching,disciplinary,customer service,leadership