ABC Training Solutions

© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

training delivery. design and materials



Click for lots of resources including slides, trainer notes and handouts

In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.

Free Trainer Stuff

Exercises, knowledge assessment tools and needs analysis


Approach Exercise. List of ‘approach’ scenarios for delegates to practice opening up a conversation with a customer


Handling Objections Exercise. Objections for delegates to practice overcoming with a customer


Impact of Language Exercise. Exercise looking at positive and negative words used in conversation with customers


Keeping Motivated. Tips and tactics to keep motivated in the job


Telephone Selling Role plays. Set of two role plays that could be adapted to fit any product / service area. Each role play comes with ‘Seller’ and ‘Customer’ briefs


Inbound and Outbound Call Assessment Tools. 2 proformas that could be used to gather ‘Observer’ feedback in role play, or actual, selling scenarios


Post Course Knowledge Assessment. Written test to be undertaken by delegates attending a selling skills course


T.N.A. Tool. Checklist of selling process skills and knowledge. Can be used as a training needs assessment


Training Course on Powerpoint. A short course, with slides and tutor notes on the 6 steps to selling

SELLING SKILLS


© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86

Training material for YOU to deliver