Terms of Business
In house training courses in leadership, supervisor skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals, train the trainer and recruitment interviewing. Courses run both UK-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. Design and marketing of course material and e-books.
Terms of Business
ABC Training Solutions Ltd is a limited company registered in the U.K. (Company registration number: 05669729). The registered address is 12 Badsey Lane, Evesham, Worcestershire, United Kingdom WR11 3EZ. The company is V.A.T. registered in the United Kingdom (VAT registration number: 936 7830 86).
Training Products Purchased through our Web Site
Payment may be made on our shopping cart through PayPal payment system (paypal account not required), by cheque made payable to ABC Training Solutions Ltd, by B.A.C.S. payment or via proforma invoice. Products can only be despatched when payment is complete.
The material supplied within our products is supplied in the English Language, in Word, PowerPoint or PDF format. Please check carefully exactly what you will receive from the relevant product page. Some products have the trainers guides integrated into the ‘Notes Page’ view of the Powerpoint slides. It is the purchaser’s responsibility to ensure that any products or information available through this web site meet their specific requirements. There is some product content overlap across some of the materials (i.e. identical material in different products). It is the customer’s responsibility to check and compare product descriptions prior to purchase. If in doubt please contact us prior to purchase.
Prices listed on the web site state clearly whether Value Added Tax (20%) is inclusive or exclusive. All materials are despatched via email within 24 hours of payment completion. There will be an extra charge for despatch via disc.
If the products are not to your satisfaction, you can cancel within 7 days by emailing us a cancellation notice.
The materials are for your personal use if purchasing as an individual; if purchasing under an organisation’s name they are for the exclusive use of that organisation only. With the exception of the PDF formats, you have our permission to amend the materials in any way to suit your, or your company’s needs, and to multi-copy e.g. reproduce the delegate manuals. However, you are not permitted to copy the whole or any part of the material and sell, pass on or re-distribute in any form to any other third party organisations or individuals. This includes PDF formats. All rights are reserved. No part of the materials sold on this web site and protected by this copyright notice may be sold or provided free without written permission from the copyright owner.
Please do not breach the intellectual property of the trainers who have developed this material. If you are aware of any such breach, please let us know.
Purchasers of our products, or individuals who request free resources, are automatically added to our mailing list. We regularly send product newsletters to our database. We do not pass on personal details to any other party. Please let us know if you would like to be removed from our mailing list.
ABC Training Solutions Ltd cannot be held responsible for any effect caused by the use of any products or free resources from its web site. Users downloading resources, or receiving our products do so at their own risk and exonerate ABC Training Solutions from any liability.
The material displayed on our web site, and the products purchased from ABC Training Solutions Ltd, is provided without any guarantees or warranties as to its accuracy. To the extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any User in connection with our site or in connection with the use, inability to use, or results of the use of our site or training materials purchased from us including:
You agree to indemnify and hold ABC Training Solutions Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against you arising out of your use of this web site and its products.
Workshops We Deliver For You
Fees quoted for us to deliver courses for you include design of workshop and provision of comprehensive delegate manual. Fees exclude V.A.T., travel (at 45p per mile by car or flights via the most economic carrier), hotel expenses and any visual equipment hire. Fees to be paid within 14 days of workshop completion.
Cancellations. Cancellations for workshops received:
ABC Training Solutions Ltd are committed to protecting your privacy. We do not disclose any buyer’s information to third parties. We will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998). We collect information so that we can process your order and provide you with the best possible service.
ABC Training Solutions provides links to third party sites throughout the website. Theses sites have no relationship with ABC Training Solutions Ltd and therefore we cannot be held responsible for the content therein, and do not endorse or recommend these companies.
© ABC Training Solutions Ltd Registered as a limited company in England & Wales Company No: 05669729. VAT Reg No: 936 7830 86
|Step Up to Management|
|Influencing Skills for Managers|
|CV Preparation & Interview Techniques|
|Train the Trainer|
|Assertiveness at Work|
|Courses for YOU to Deliver|
|Bitesized Course Material|
|Tools and Exercises|
|Exceptional Customer Service|
|Assertiveness at Work|
|2 Day Management Skills|
|Train the Trainer|
|Cv & Interview Preparation|
|Customer Service Diagnostic Tool|
|Receptionist Diagnostic Tool|
|Leadership Diagnostic Tool|
|SMART Objective Setting|
|Performance Coaching Meeting|
|Dealing with Irate People|
|Health & Safety Essentials|
|Working with VDUs|
|Role Play Toolkit|
|Quotations Compendium (free to download)|
|Management Case Studies|
|Inbound Call Assessment Checklist|
|Coaching Game: Hit the Target|
|Train the Trainer Case Study|
|Assertiveness & Influencing|
|Cv & Interview Preparation Guide|
|TNA & Evaluation Skills|
|Come on if your're SMART enough|
|10 Steps to Delegation|